Category: Security and Compliance

If you are running a healthcare BPO, you already know that ensuring optimum operations while meeting compliance standards at every step can become overwhelming.   With evolving digital landscape and heavy technological dependencies, one minor compliance-related mistake can make your business lose hefty money, hard-earned reputation, and may even put you in legal trouble.   Addressing data… Continue reading AI Compliance Software for Healthcare BPOs: Maximizing Security and Data Protection

Data loss incidents don’t always involve deliberate malicious activities and are also caused by mistakes from careless users, who contribute to 70.6% of data theft instances – the highest among all data attacks, followed by 48.1% of compromised systems. For data loss, whether it is triggered by negligent behavior or vengeful intent, the result leads… Continue reading Importance of Predictive Analytics – Unlock Advanced Security and Compliance Capabilities of wAnywhere

Growing threats have caused a grave security concern for organizations where data is at the center of business operations, including the Banking, Financial Services, Insurance industries (BFSI), and BPOs. The rising threat landscape indicates an urgent need to adopt strong countermeasures for threat mitigation and operational efficiency. The high liability of BFSIs and BPOs towards… Continue reading Impact of Fraud Attacks in Fintech and Call Centers – How Leveraging AI Security Can Help

Data-intensive BPO operations are at the center of attacks and need strong security measures to identify and prevent threats before they cause damage. An IBM Data Breach Report 2024 reveals that organizations suffer an average data breach cost of USD 5.36M in the absence of a robust security system in place. Growing breach instances and… Continue reading Call Centre Screen Monitoring – What are the Use Cases and Benefits You Need to Know

Proofpoint Threat Report 2024 indicates that 80% of industries experience negative consequences due to growing data breach incidents. Rising instances of workplace non-compliance and unauthorized data exposure mostly involve threats within organizations (70%), including intentional, unintentional, and accidental internals. The alarming insider threat landscape hints at the high demand for data-critical businesses to implement a… Continue reading Need For an Effective Insider Threat Incident Response Plan – Key strategies to practice

Multiple Voice Detection (MVD) provides an effective security solution to the concerned organizations for their remote teams working in home offices and data-sensitive roles by identifying suspicious activities through multiple voices around them while keeping employee privacy intact by avoiding screenshots. In highly regulated industries including BPOs, Contact Centers, Finance, and Banking, it’s important to… Continue reading Multiple Voice Detection – Predict and prevent suspicious activities without compromising employee privacy

Managing compliance for your data-critical BPO operations is tricky, and evolving workplaces – where teams are distributed across locations, including office, remote, and hybrid – are adding to the challenge. Find out how AI-powered advanced security and compliance solutions from the wAnywhere employee monitoring system can help you ensure Clean Desk Policy and data privacy… Continue reading Strengthen Your BPO Security – Gain control over emerging threats

Data-intensive operations in the finance industry are highly susceptible to threats.The instances of non-compliance are on the unprecedented rise with growing remote work and evolving workplaces. To avoid incrementing regulatory breaches and unrecoverable data loss, which could also invite hefty penalties – finance businesses are facing the high time to adopt effective security measures that… Continue reading Finance risks and compliance – How to predict and prevent insider threats

The difference may sound subtle, but it can cause unrecoverable damage to organizations. Triggered by intentional (or unintentional) employee behavior, insider risk puts business data integrity at stake, while insider threat happens when the data at risk gets exposed to some unauthorized entity. Both cases pose challenges to workplace compliance and operational efficiency. So, how insiders can cause problems for businesses and… Continue reading Insider Risks vs Insider Threats – Understanding the Difference and Leveraging AI Security Solutions