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Frequently Asked Questions (FAQ)
Find the answers for the most frequently asked questions below
Getting started
- How to setup my account?
- Go to wanywhere.com
- Click on ‘Register’ on the top right corner of the page.
- How do I add a user in my team?
- Sign in to wAnywhere web console as super–admin or admin.
- Under user management, add new user
on the top right corner of the window
- Can the users be uploaded in bulk?
Yes, users can be uploaded in bulk using an excel or .csv file under User Management. Know More
- How can I delete a user?
Users can be deleted under ‘User Management’ on the wAnywhere console. Know More
- Can I delete users in bulk?
Yes, users can be deleted in bulk under ‘User Management’ on the wAnywhere console. - Know More
- Is it possible for the admin to reset passwords for the users?
Yes, it is possible for the admins to reset passwords for the users. The same can be done under ‘User Management’ Know More
- Can I create multiple departments for my organisation?
Yes, as many departments as needed can be made under ‘Organization’.. Know More
- Can I assign the same admin to multiple departments?
It is possible to assign a single admin to multiple departments.. Know More
- Can I assign the same auditor to multiple departments?
Yes, one can assign the same auditor to multiple departments.. Know More
- Can I set different work hours for individual departments?
wAnywhere allows super-admins/admins to configure customized work hours for each department.. Know More
- How to generate an agent application log?
Agent logs can be extracted by the Agent/User from agent application and can be seen by the Superadmin, Admin and Manager on consol.. Know More
General
- Can I set break time and number of breaks?
wAnywhere allows superadmin/Admin to configure a number of breaks/total break time for each department.. Know More
- Can I enable/disable the application and website monitoring feature?
wAnywhere allows super-admins/admins to enable/disable the application and website monitoring feature using a toggle switch under ‘Configuration’.. Know More
- Is it possible to categorize applications and websites as productive and non-productive for individual departments?
Yes, wAnywhere allows super-admins / admins to configure application & websites as productive and non-productive.. Know More
- Does wAnywhere have the provision to block certain websites and applications?
No, wAnywhere does not restrict access to website and application. wAnywhere’s philosophy is to provide visibility and transparency of employee activities. The subsequent action is left at the discretion of the organisation.
- In how much time will the account be activated?
Your wAnywhere account will be activated soon after the registration process is complete.One can register here: https://wanywhere.com/register.php
- Can I view the daily activity and productivity output of the users?
wAnywhere provides micro activity data of the user under ‘Activity Monitor’ (all roles can view user activity).. Know More
- Where can see the today’s productivity of users?
Productivity of user can see in Activity monitor section under wAnywhere console.
- Does wAnywhere provides reports for employee activity?
wAnywhere provides reports in excel or .csv format (all roles except members can access reports).. Know More
- How to retrain user face?
Please Follow the Steps Mentioned Below to Retrain Users: Know More
- How to configure aux time?
Click on ‘Configuration’ module in wAnywhere console. Know More
- How to register user face?
Please Follow the Steps Mentioned Below to Register User Face: Know More
Payment and Subscription Policy
- What is the refund policy?
wAnywhere does not offer refunds or credits for subscription charges or the time you do not use your account.
- Can I upgrade/downgrade my subscription plan?
Yes, super-admins can upgrade/downgrade the subscription plan and the changes will come into effect immediately. Know More
- What is the cancellation policy?
wAnywhere is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
- How to make payments?
You can make payments under the 'My Account' section of your console.