Is it possible for the admin to reset passwords for the users?

Yes, it is possible for the admins to reset passwords for the users. The same can be done under ‘User Management’

Step1: Sign in to wAnywhere web console as ‘super-admin’ or ‘admin’.

Step2: Click on ‘User Management’ from the menu on the left side.

User Management

Step3: Click on the ‘three dots’ under ‘Action’ à select ‘Manage’.

User Management Dashboard

Step 4: On the user’s profile page click on the orange ‘Password Reset’ icon, at the bottom right.

Manage User Profile

Step 5: In the dialogue box that pops up fill in the new password and hit ’Reset’.

Reset Password

Your password has been successfully reset.