☰
Frequently Asked Questions (FAQ)
Find the answers for the most frequently asked questions below
Getting started
- How to setup my account?
- Go to wanywhere.com
- Click on ‘Register’ on the top right corner of the page.
- How do I add a user in my team?
This document explains the steps of how more users can be onboarded to the team: Know More
- How can I delete a user?
This document explains the steps for the Super Admin/Admin to delete the user: Know More
- How to resolve an Invalid username and password error?
This document explains steps for the User getting error ‘Invalid Username and Password, please contact.. Know More
- Is it possible for the admin to reset passwords for the users?
Yes, it is possible for the admins to reset passwords for the users. The same can be done under ‘User Management’ Know More
- Can I create multiple departments for my organisation?
Yes, as many departments as needed can be made under ‘Organization’.. Know More
- Can I assign the same admin to multiple departments?
It is possible to assign a single admin to multiple departments.. Know More
- Can I assign the same auditor to multiple departments?
Yes, one can assign the same auditor to multiple departments.. Know More
- Can I set different work hours for individual departments?
wAnywhere allows super-admins/admins to configure customized work hours for each department.. Know More
- How to generate an agent application log?
Agent logs can be extracted by the Agent/User from agent application and can be seen by the Superadmin, Admin and Manager on consol.. Know More
- How to resolve the Unauthorized face detected error?
This document explains steps for user getting ‘Unauthorized face detected’ error.. Know More
- How to find the Registered Users on the Console?
This document explains the steps to be taken in case Registered Users.. Know More
- How to define and enable Breach Notification alerts?
This document explains steps to be taken for Breach Notifications not received.. Know More
- How can we onboard users in bulk quantity
We can upload users in a bulk quantity by following the below steps. Know More
General
- Does wAnywhere have the provision to block certain websites and applications?
No, wAnywhere does not restrict access to website and application. wAnywhere’s philosophy is to provide visibility and transparency of employee activities. The subsequent action is left at the discretion of the organisation.
- In how much time will the account be activated?
Your wAnywhere account will be activated soon after the registration process is complete.One can register here: https://wanywhere.com/register.php
- Where can see the today’s productivity of users?
Productivity of user can see in Activity monitor section under wAnywhere console.
- Does wAnywhere provides reports for employee activity?
wAnywhere provides reports in excel or .csv format (all roles except members can access reports).. Know More
- How to retrain user face?
This document explains the steps on How a User can retrain his/her face: Know More
- How to configure aux time?
Click on ‘Configuration’ module in wAnywhere console. Know More
- How to register user face?
Please Follow the Steps Mentioned Below to Register User Face: Know More
- How wAnywhere Configurations work?
The Configurations Section decides the wAnywhere Agent Application’s behavior.. Know More
- How to enable the Screenshots feature on wAnywhere Agent Application?
This document will explain the steps to capture the screenshots of the.. Know More
- How to Accept/Reject Registered Users on wAnywhere Application?
This document will explain the steps to Approve/Reject registered users on the console.. Know More
- How to clear face data of registered Users on wAnywhere Application through Console?
This document will explain the steps to clear the existing face data of the registered users on the Console... Know More
- How to schedule reports on Emails through wAnywhere Console?
Super Admin/ Admin can schedule reports through the scheduler feature in ‘All Reports’ section on the Console... Know More
Payment and Subscription Policy
- What is the refund policy?
wAnywhere does not offer refunds or credits for subscription charges or the time you do not use your account.
- Can I upgrade/downgrade my subscription plan?
Yes, super-admins can upgrade/downgrade the subscription plan and the changes will come into effect immediately. Know More
- What is the cancellation policy?
wAnywhere is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your term.
- How to make payments?
You can make payments under the 'My Account' section of your console.
- What is the pricing structure for your tool?
Check out our pricing details at https://wanywhere.com/en/pricing
- Are there different pricing plans available?
Check out our pricing details at https://wanywhere.com/en/pricing
- Is there a free trial or demo version of the tool?
Yes, the tool includes a 15-day free trial
- Are there any additional costs for integrations or extra features?
Yes, we charge a one-time fee of INR 3.5 lakh for third-party tool integration
- Do you offer discounts for long-term commitments or large organizations?
Please visit https://wanywhere.com/en/contact-us and raised your query
Features
- What features does your productivity and AI compliance monitoring tool offer?
- Time Tracking: Measure active work time, idle time, breaks and aux time.
- Application & Website Usage: Monitor time spent on apps and websites and categorize usage.
- Screenshot: Take periodic snapshots of the employee's screen at regular intervals
- How does your tool track productivity?
wAnywhere measures productivity by tracking active time through keyboard and mouse activity, detecting breaks, and monitoring application and website usage
- What kind of AI compliance monitoring does the tool provide?
In AI compliance monitoring, wAnywhere offers features such as Not at desk, Mobile detection, multiple person detection and Unknown person detection.
- Can the tool generate reports and analytics?
Yes, the tool supports exporting reports in Excel and PDF formats, scheduling email reports, and features a comprehensive dashboard with drill-down capabilities.
- Does the tool offer real-time alerts for productivity and compliance issues?
Yes, wAnywhere provides real-time notifications for productivity and compliance concerns.
- Can the tool integrate with existing systems and software?
Yes, we support third-party integrations, contingent upon the availability of an API.
- Does the tool provide user access controls and permissions?
Yes, the tool features role-based permissions, including support for Superadmin, Admin, Auditor, Manager, and Member roles.
- What kind of data visualization and dashboard options are available?
The console provides various visualization and reporting features. To explore them, please register and log in at https://wanywhere.com/
Demo and Setup
- How can I schedule a demo of the tool?
To schedule your live demo, please visit https://wanywhere.com/en/contact-us/.
- What does the demo include?
The wAnywhere tool demo will feature a detailed PowerPoint presentation on all its functionalities, followed by a live demonstration highlighting its productivity and compliance features, including time tracking, application and website usage monitoring, periodic screenshots, and advanced compliance measures such as mobile detection, not-at-desk alerts, and identification of multiple or unknown persons."
- How long does the demo setup process take?
We can schedule it for the next working day following your request.
- Can I customize the demo to fit my organization’s specific needs?
Yes, we can tailor the demo to meet the specific requirements of the customer.
- What kind of support is available during the setup phase?
The wAnywhere support team is available 24/7 and offers priority assistance during the installation phase.
- Are there any prerequisites or technical requirements for the setup?
For On-Premise or Private Cloud deployments, hardware requirements vary depending on the number of user licenses needed.
- How do I access training materials or user guides?
Training materials are available on our website, or you can contact us directly at https://wanywhere.com/en/contact-us/
- Can I test the tool with my own data during the demo?
Yes, we offer a 15-day trial POC.