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Frequently asked questions (FAQs)
Find the answers for the most frequently asked questions below
Getting started
- How to setup my account?
- Register yourself
- upload/invite users from user management
- Download and install client application
- Can I add a user in my team?
Yes, you can add user in your team from user management.
- Can I do bulk upload the users?
Yes, you can do the bulk upload through the excel/CSV from provision under user management.
- Can I delete a user?
Yes, click on the manage button under user management and delete.
- Can I delete bulk users?
Yes, you can delete bulk users through the excel/CSV from provision under user management.
- How admin can reset the password of users?
Admin can reset the password by clicking on the manage button under user management.
- Can I create multiple departments under organization?
Yes, you can add multiple departments under the org management.
- Can I assign multiple departments to single Admin?
Yes, you can assign multiple departments to single admin from add admin section under org management.
- Can I assign multiple departments to single Auditor?
Yes, you can assign multiple departments to single admin from add admin section under org management.
- How can I setup workhours?
You can setup working hour in productivity section under configuration
General
- How can I setup break time and number?
You can setup break time and number of breaks in break section under configuration.
- How can I enable/disable application and website monitoring?
You can enable/disable application and website under the configuration.
- How can I set the Authorized and Unauthorised application and websites?
You can set Authorized and Unauthorised application and websites under in setting section under Superadmin/Admin console.
- Does wAnywhere application blocking for accessing application and websites?
No, wAnywhere does not support blocking of any application and websites. It’s only monitor and capture opened application and visited websites data.
- How long will the account get activated?
Account will get activated as soon as registration process get done.
- When manager can track the productivity of users?
Manager can track productivity post installation and login into client application by users.
- Where can see the today’s productivity of users?
Productivity of user can see in Activity monitor section under wAnywhere console.
- Can I get the report in excel or csv format?
Yes, you can download the report from reporting section under wAnywhere console
- Can I upgrade my account?
Yes, Superadmin can upgrade account from my account section of console.
- How to make payments?
You can make payment from my account section of console.