Call Centre Screen Monitoring – What are the Use Cases and Benefits You Need to Know

Data-intensive BPO operations are at the center of attacks and need strong security measures to identify and prevent threats before they cause damage. An IBM Data Breach Report 2024 reveals that organizations suffer an average data breach cost of USD 5.36M in the absence of a robust security system in place. Growing breach instances and… Continue reading Call Centre Screen Monitoring – What are the Use Cases and Benefits You Need to Know

Cost of Unproductivity in the Workplace – How to improve employee efficiency at work

Organizations operating with remote teams report that 35% of their workforce faces productivity challenges. The growing inefficiencies at work cost organizations $930,000 per year, indicating an urgent need to align teams to perform more efficiently. A productive team is the driving force behind business growth but if they face disruptions that can severely impact operational… Continue reading Cost of Unproductivity in the Workplace – How to improve employee efficiency at work

Need For an Effective Insider Threat Incident Response Plan – Key strategies to practice

Proofpoint Threat Report 2024 indicates that 80% of industries experience negative consequences due to growing data breach incidents. Rising instances of workplace non-compliance and unauthorized data exposure mostly involve threats within organizations (70%), including intentional, unintentional, and accidental internals. The alarming insider threat landscape hints at the high demand for data-critical businesses to implement a… Continue reading Need For an Effective Insider Threat Incident Response Plan – Key strategies to practice

Multiple Voice Detection – Predict and prevent suspicious activities without compromising employee privacy

Multiple Voice Detection (MVD) provides an effective security solution to the concerned organizations for their remote teams working in home offices and data-sensitive roles by identifying suspicious activities through multiple voices around them while keeping employee privacy intact by avoiding screenshots. In highly regulated industries including BPOs, Contact Centers, Finance, and Banking, it’s important to… Continue reading Multiple Voice Detection – Predict and prevent suspicious activities without compromising employee privacy

Data-Driven Insights – Leverage workforce analytics to manage efficiency in remote work

Flexible work brings multiple benefits but demands managing time and efficiency for remote teams operating distributed across locations. With 51% of the remote workforce experiencing disengagement at work, organizations need to stay in sync with how teams work and what efficiency they gain. With 98% of employees wanting to work remotely, flexible work is growing… Continue reading Data-Driven Insights – Leverage workforce analytics to manage efficiency in remote work

Remote work productivity – Leveraging technology to measure and manage efficiency

Work is evolving, and so are the workplaces, equally growing are the concerns about disruptions in remote environments that are causing workforce non-productivity and operational inefficiency. Advanced analytics capabilities of the technologies today are helping the concerned organizations find viable productivity solutions and maintain operational efficiency in remote work environments. From flexibility to work-life balance,… Continue reading Remote work productivity – Leveraging technology to measure and manage efficiency

Data Privacy Challenges and Solutions – Effective Strategies for Security Teams

In 2024, around 90% of organizations expressed concerns about growing internal data threats – among them 53% of organizations find it tricky to identify and curb data risks while 37% of organizations find internal data breaches more difficult to predict and prevent than external data attacks. The surge in unauthorized data exposure has almost doubled… Continue reading Data Privacy Challenges and Solutions – Effective Strategies for Security Teams