Control security and compliance for your BPO Teams

Control Agent Actions and Data Privacy with
AI-Powered Monitoring

Get enterprise-level security and compliance with AI-enabled detections to control your agents’ actions and safeguard valuable BPO data.

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  Authorize BPO agents with face recognition to validate access to business resources and negate data breach instances
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  Detect Unknown or Multiple Persons around the work desk to ensure clean desk compliance and avoid unauthorized data violations
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  Mobile Detection at Work to protect against screen capture or recording and keep your agents compliant with data/business policy

Create Location-Agnostic Secure BPO Environment for
Operational Efficiency & Data Privacy

Manage your remotely distributed Contact Center teams by tracking each of their actions to keep them aligned with the clean desk policy and maintain data privacy.

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  Capture your BPO teams’ screens at defined intervals with Screen Recording to know what they’re doing currently, also enable PHI/PII Masking to ensure the privacy of confidential data
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  Track App and Web usage of your BPO teams to measure their productive and unproductive time , also control the risky applications and websites to secure teams’ app & web usage
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  Monitor where BPO teams work with Location Tracking and Geofence the location to control their movement and safeguard against device/data theft

Gain a Clear Insight into Your BPO Agents’ Workflows
to Enhance Productivity

Get actionable analytics of your BPO agents’ workflows to measure and manage their productivity for enhanced performance.

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  Intuitive Dashboard Analytics to give you real-time insights into your agents’ workloads, activities, active work hours, and productivity
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  Effectively Manage Your Remote or Hybrid BPO Teams with Live Monitoring, Break, Aux, & idle Time Management, and Control Compliance
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  Achieve Greater Workflow Efficiency with a detailed analysis of your agents’ utilization, time spent on calls, and productive work hours

Manage Your Agents’ Time for More Active Hours
and Improved Efficiency

Maximize your agent’s active hours with precise time monitoring and enhance process efficiency for workflow optimization.

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  Accurate Break and Idle Time Tracking to measure how it impacts their work hours and alert them against exceeding the defined break or idle duration
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  Monitor Agents’ Aux Time to know the reason for their not-active time and notify them against exceeding Aux duration to avoid impact on the call flow
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  Increase Operational Efficiency by capturing agents' daily active work time with automated and activity-based time monitoring & reporting

wAnywhere Helps You Manage Your Remote BPO Teams and Secure Contact Center Operations

Clients expect results when they decide to outsource to BPOs. Contact centers like yours are focal points for success to such outsourcing clients. And, with wAnywhere BPO & Contact Center employee monitoring software, you can drive results and success every time.

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  wAnywhere empowers you to effectively manage your agents irrespective of their diverse location-based remote work.
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  The employee monitoring software helps you optimize your processes, workflows, and data compliance to establish lasting client relationships.
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  wAnywhere understands the diverse needs of different BPO centers, and the AI-powered monitoring software is fully customizable to your BPO business needs.

Ready to manage your BPO teams effectively? Get a free trial to see wAnywhere in action today.

For Location Based BPO Teams

Do your BPO teams work across location-based centers and on company devices? wAnywhere enables you to capture their time and actions to measure overall productivity achieved.

For Remote Working BPO Teams

Do your BPO teams work remotely and on personal devices? wAnywhere empowers you to track their time and activities to measure overall efficiency achieved.