Ensure safe BPO operations with compliant remote agents
Keep track of how your BPO teams behave in remote work and predict any risky actions to avoid violations
Enable Clean Desk Policy
Maintain a secure BPO environment by enabling Clean Desk Policy to control breaches and ensure compliance
Monitor Agents’ Actions
Track if your agents’ actions are in line with business policy & standard regulations to negate violations and data privacy risks
Secure BPO Operations
Detect any risky behavior of your remote BPO teams to identify & curb violations for safe BPO operations
Control Agent Actions and Data Privacy with
Get enterprise-level security and compliance with AI-enabled detections to control your agents’ actions and safeguard valuable BPO data.
Authorize BPO agents with face recognition to validate access to business resources and negate data breach instances
Detect Unknown or Multiple Persons around the work desk to ensure clean desk compliance and avoid unauthorized data violations
Mobile Detection at Work to protect against screen capture or recording and keep your agents compliant with data/business policy
Create Location-Agnostic Secure BPO Environment for
Efficiency & Data Privacy
Manage your remotely distributed Contact Center teams by tracking each of their actions to keep them aligned with the clean desk policy and maintain data privacy.
Capture your BPO teams’ screens at defined intervals with Screen Recording to know what they’re doing currently, also enable PHI/PII Masking to ensure the privacy of confidential data
Track App and Web usage of your BPO teams to measure their productive and unproductive time , also control the risky applications and websites to secure teams’ app & web usage
Monitor where BPO teams work with Location Tracking and Geofence the location to control their movement and safeguard against device/data theft
See How wAnywhere Ensures Compliance for Your
Remotely Working BPO Teams
Gain a Clear Insight into Your BPO Agents’ Workflows
Get actionable analytics of your BPO agents’ workflows to measure and manage their productivity for enhanced performance.
Intuitive Dashboard Analytics to give you real-time insights into your agents’ workloads, activities, active work hours, and productivity
Effectively Manage Your Remote or Hybrid BPO Teams with Live Monitoring, Break, Aux, & idle Time Management, and Control Compliance
Achieve Greater Workflow Efficiency with a detailed analysis of your agents’ utilization, time spent on calls, and productive work hours
Manage Your Agents’ Time for More Active Hours
Maximize your agent’s active hours with precise time monitoring and enhance process efficiency for workflow optimization.
Accurate Break and Idle Time Tracking to measure how it impacts their work hours and alert them against exceeding the defined break or idle duration
Monitor Agents’ Aux Time to know the reason for their not-active time and notify them against exceeding Aux duration to avoid impact on the call flow
Increase Operational Efficiency by capturing agents' daily active work time with automated and activity-based time monitoring & reporting
Flexible Deployment Options for Your BPO
Gain the flexibility to host your data on a Private Cloud or On-Premise and
from the Remote Deployment option to get started in no time
On-Premise or Cloud Installation
Select from On-Premise installation on your network to Private Cloud installation, wAnywhere is tailored to fit your BPO needs
Deploy quickly and easily on a number of devices anywhere in one go with effortless wAnywhere Remote Deployment
wAnywhere Helps You Manage Your Remote BPO Teams and Secure Contact Center Operations
Clients expect results when they decide to outsource to BPOs. Contact centers like yours are focal points for success to such outsourcing clients. And, with wAnywhere BPO & Contact Center employee monitoring software, you can drive results and success every time.
wAnywhere empowers you to effectively manage your agents irrespective of their diverse location-based remote work.
The employee monitoring software helps you optimize your processes, workflows, and data compliance to establish lasting client relationships.
wAnywhere understands the diverse needs of different BPO centers, and the AI-powered monitoring software is fully customizable to your BPO business needs.
Ready to manage your BPO teams effectively? Get a free trial to see wAnywhere in action today.
Easy Installation for Location-Based
and Remote Working BPO Teams
Work in a more productive way with actionable insights into your
BPO teams’ workflows and create efficient processes
For Location Based BPO Teams
Do your BPO teams work across location-based centers and on company devices? wAnywhere enables you to capture their time and actions to measure overall productivity achieved.
For Remote Working BPO Teams
Do your BPO teams work remotely and on personal devices? wAnywhere empowers you to track their time and activities to measure overall efficiency achieved.
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Frequently Asked Questions
Get help with employee monitoring software to track and measure your BPO teams’ workflows. The software enables you to identify inefficiencies and decide on corrective measures to improve performance.
wAnywhere enables you to manage your BPO teams working across location-based centers by tracking their activities and analyzing performance to enhance overall efficiency.
You gain the capability to track the time and actions of your remote working BPO teams with wAnywhere employee monitoring software to measure their performance.
Employee monitoring software provides actionable insights into your BPO teams’ performance and helps you decide whether it aligns with achieving operational efficiency. Based on the analytics, you can decide on the improvements to boost business ROI.
By tracking your agents, you get critical insights into their time spent on calls, workflows, productivity, and compliance overview to measure overall efficiency and impact on operations. Also, by deciding the improvements, you can help boost your BPO teams’ performance and optimize business operations.
Try wAnywhere for Compliant Teams and Secure BPO Operations
Gain actionable insights into your BPO teams’ activities and
to ensure clean desk compliance and data privacy